Customer Testimonials
I have been dealing with Barker Buick GMC Cadillac for at least 8 years and I cannot say enough good things about this dealership and Kori Parker! I did have a previous dealership that was also a good experience but after finding Barker, I haven't even been tempted to work with any other dealership. Between Kori's kindness, knowledge of the cars and the great finance people, why go anywhere else?
As always, great service and excellent communication with all of the service department. No surprises.
I was treated with respect and courtesy the whole time. I was greatly helped with what I need to do for my next steps to maintain my vehicle. I'm greatly please.
First I was over charged for items I wasn’t told I needed and didn’t approve.
Second, I came in with a broken foot. My car was parked very far an away and it was raining. There were several people sitting there doing nothing and not one person offered to get my car for me. In stead they watched me struggle to walk across your slippery garage holding onto the wall so I didn’t fall which took forever. Still no one offered to help me. Then I still had to walk far across the parking lot to my ... Read More DealerRater - Sep 25, 2026
Brian was more than accommodating and allowed me a couple days to address a personal matter before taking delivery. Matt made the paperwork effortless.
Barker Buick GMC Cadillac Since 2020 (when I purchased my automobile), has provided excellent customer service and making sure my automobile oil and other miscellaneous services are up to date. Kudos to Brian and Shane (don’t know his last name).
Each time I have come for service, I feel like no one really cares. There is no warm greeting when you walk in the door. It's very informal. No eye contact. No smile. This las time I arrived, neither of the guys looked up to acknowledge I was there. There is no warm smile with a thank you when you leave either.
Each time took over 1.25 hours to get an oil change. I was told it was due to a recall. Then when I looked at my receipt when home, I noticed it said the recall wasn't even ... Read More DealerRater - Sep 21, 2026
I had a strange service request as a bird was stuck in the grill. The grill was damaged as well as a grill shutter. Brian ordered the parts to fix the grill and provided /a quote for insurance. The bird was removed yesterday.
They really care for there clientele. Nice people to be around. And work hard to please the customers
My AC quit working and required a new compressor. I was able to get a quick appointment and work completed in a timely manner. It was easy working with the team, called me with a quote and took care of a couple other maintenance issues while they had the vehicle.
Kori provided great customer service! He was very friendly and helpful. He made our purchasing experience smooth and welcoming. Kori was patient and walked us through all the features and technology in our new Cadillac. We would highly recommend Barker Buick GMC Cadillac and Kori!
Have been very helpful with the service we needed. And appreciate the shuttle rides that are provided.
Brian’s talents in Service is an important reason I continue to purchase from Barker’s
I was very surprised with Barker and Brian. He knew I was coming from out of town and he took the keys so it would still be there when I came. Usually there had to be a down payment to hold it. The financial matters went quickly too!
I love working w Corey and Matt. The service team is always ready and willing to help when necessary. Easiest dealer to work with when purchasing a car.
This is my 5 car purchased from Brian Brown and Barker GMC. The sales process is 2 nd to none Barker GMC is the Best!
In my previous review I didn't mention, After an internet outage In Bloomington one day followed by damaging storms the next. Kori Parker stepped up to the challenge and still got my truck to my front door 50 miles from Bloomington. Above and beyond. Shows he's not just about the sale!
Barker Buick Gmc and Kori Parker made my truck buy experience a lot more related!
Very disappointed I was not informed that you charge extra to use a credit card. I noticed it when I got home & reviewed the bill. We expect this from small businesses, not multimillion dollar companies.
Awesome service. Very Friendly and very very informative. Words. To get to fifteen. Hard to do
Brian is a very helpful and knowlegeable. He is easy to work with and is willing to accomodate.
Barker service department is the best! They were able to squeeze us in for an oil change before we left on vacation because they knew how important it was to me. I appreciate their willingness to go above and beyond and their customer service. I was in and out quickly and they didn’t try to upsell me on anything they knew I didn’t need.
When we come in we can count on fast and friendly service every time. And it is done right the first time.
very professional and easy to work with. Easy online process. Confirmed immediately. Check-in was seamless.
Very helpful. Nice to work with. Very patient and willing to accommodate. Sales.staff very knd.
Everyone is so patient, and thorough. They answer all my questions. They kept me informed on my service.
Excellent place to find & buy a car. Friendly, helpful staff, no pressure to buy. Found the car we wanted, make a very good deal for us, drove home with the car we were looking for.
brought my Yukon Denali in for several issues, the most concerning of which was the intermittent starting/misfire problem.
That issue was basically ignored. Despite describing repeated warm-restart shaking and even a flashing CEL, the service team only checked for stored codes and then dismissed it as "carbon buildup," which doesn't match the symptoms and felt like a way to get me out the door.
After multiple diagnostic fees, I ended up paying about $550 for nothing more than a tire rotation, a muffler clip, being told to put the vehicle in 2WD instead of Auto, and a ... Read More DealerRater - Aug 20, 2026
Barker’s is the best dealership in Bloomington Normal. We have both of our cars serviced there as well as bought both the cars we have now! We will continue to have our cars serviced there as well as buy new ones which we are about ready to do!
Easy-peasy. Scheduled online for 8:00 oil change. Drove in to the service lane, gave them my keys, then grabbed a cup of coffee and a fig newton. 15 minutes later I'm back in my car heading home...
Great service. Tech provided updates along the way and explained very clearly what was needed.
Service department were very accommodating with regards to the time of the appointment, estimated time of service and provide provided me with a loaner car for the day.
Everyone we talked to was friendly & helpful. Lots of nice cars on the lot, found the one we wanted & made a good deal, fast & easy. Our salesman Drake was excellent to work with, a great place to buy a car.
Low stress..no pressure. I took lots of time checking different purchase options. Raevyn and Brian were great!
So far I am pleased with my new car. I have been reading the manual I ordered on Ebay so I am more comfortable with all the buttons and technology. I hope this new car runs as well and as long as my 2009 Saturn has done. I hope that if I have any service needs with my Buick, the job will be done well and in a reasonable time. I got the extra warranty plan and the man who explained it to me said that it was transferrable, but when I read it through, it said it was not transferable, ... Read More DealerRater - Aug 7, 2026
Great unpressured car buying experience. Kori went above and beyond. Possibly my new car buying destination.
We were very pleased with our treatment at Barker Buick GMC. Kori and Matt did a great job of taking care of us. They made the transition to our new vehicles very smooth.
Don’t know what to say my car is fixed and that is what I wanted
Great communication and follow up with online inquiry. Smooth process, and listened to my requests. Didn't feel pushy or like I was getting scammed.
Never get treated like a valued customer in the service department. And my main issue was not resolved
The service is good most of the time. Where I have an issue is when they are asked to rotate tires and they determine they don't need to. (this is the second time this has occurred) I am the customer, I have ordered for them to be rotated, I expect that service to be done. If it is not being done, then they should call have a discussion with me, the customer.
Always great service when it comes to buying and maintaining a vehicle. Have bought the last 3 from them and will continue to go back. 🤙🏼
Hyundai service department is top notch and they even gave me a complimentary car wash! Highly recommend
Brian got the vehicle in, found the replacement shocks on the rear had failed. Got the replacement ones ordered and had it operational within a week. Thank you!
Polite and friendly service. They were good about keeping in contact with me. I would very much recommend Barker.
Very professional, courteous, efficient service received from Brian! Highly recommended for purchase of new vehicle.
Got an appointment quickly. Good reminder system. Staff is friendly and diagnosed/fixed the problem quickly.
Brian Eden is outstanding -he is very helpful and knowledgeble; he goes above and beyond to assist his customers.
They found the issue and ordered the parts that should be in next week. Good communication and follow up thus far. Thank you.
Nothing outstanding to say about this visit. May try somewhere else in the future if needed.
Brian is excellent at diagnosing the issues I run into with my vehicles. He’s always helpful and is my go-to person whenever I need advice or assistance.
Serviced my Yukon for it's 18000 mile service. Oil change and rotation. Check engine light.
Phenomenal experience! Our salesman was knowledgeable and made it such a quick process. Looking forward to working with them again when the 2027 GMC Sierra is released!
Barker GMC has ALWAYS been great to work with fro. My first purchase in 2005 thru most recent 2026 purchase. Kori Parker has helped with my last 2 purchases. Kori is fabulous, friendly, knowledgeable and NOT pushy. I'll recommend Barker GMC and will consider them in future purchases.
Having worked at a dealership as an advisor and a service manager, this dealership lacks professionalism and customer service that I would expect from a high end level of vehicles they offer !
They have been trustworthy and honest so far. Started going there because of dissatisfaction with another dealership
Everything about our car purchase went smoothly. There was no pressure. The quoted numbers didn't change and were easy to understand. Kori came across as honest and trustworthy, and answered all of our questions.
I had a lot of maintenance work done and Barker was able to complete the work in one day. Their cost estimate was pretty accurate. So far so good, no leaks or drips and my vehicle is running well,
Very pleased with our experience at Barkers. They got us exactly what we was looking for.
I recently had my car serviced, and I couldn’t be happier with the experience. The staff was friendly, professional, and took the time to explain everything that needed to be done. The work was completed promptly, and my car is running great. I really appreciated the honest communication and excellent customer service throughout the entire process. It’s refreshing to find a team that genuinely cares about their customers and takes pride in their work. I highly recommend them and will definitely be returning for future service needs!
I was really happy with the whole process of buying the car. Right from start to finish, they were very transperant and provided me with all that I needed. Kori and Matt are the best!
What an amazing experience I had and people were so great and helpful. I am so thankful to them for helping me to find a great car for our family!
Great service as always and very quick for oil changes and other services that I needed. Thank you Barker Team !
Friendly, easy scheduling, cost is what you would expect. Offer shuttle service if need dropped off somewhere
Great dealership and service easy to work with our salesman Brian did a great job working with us
Service has deteriorated at this location. I had an appointment for an oil change and tire rotation at 8 AM. I arrived at 7:50. At 8:30, I checked with Tony (who I checked in with because Caleb was not in) and he said it would be ready a little before 9. I let him know that I had a 9:00 appointment some place else. Then I paid, to save that time. I was told I needed an new air filter and cabin filter. I did not have time.
After my 9:00 appointment, I went to Auto Zone and purchased the air filter. The salesperson helped me ... Read More DealerRater - Jun 2, 2026
I bought a new 2026 GMC Canyon from Barker Motor Co and a few days later found 3 paint defects. That was obviously very disappointing and even after it was repainted I was not satisfied. Who wants a brand new truck with 300 miles that has to be repainted. I contacted GM customer satisfaction several times and they were understanding but unwilling to help. They suggested that I go back to Barker for resolution. I did go back and Misty (general sales manager) and Andy (owner and CEO) came thru for me in a BIG way. They found another truck almost exactly like ... Read More DealerRater - May 31, 2026
A totally unexpected breakdown/shutdown of my vehicle, landed it and myself at the dealership. In under an hour they had me in a loaner car, and were diagnosing what the issue with my car was. What was super stressful, became much less so! Thank you.
Brian was a delight to work with this is the fourth car deal i have done with brian i love the test drive experience the knowledge was great the hospitality was great plenty of snacks and waters. I’ll be back
Long drive over but so worth it. Was greeted with nothing short of amazing. Misty made us feel very comfortable and welcomed. She was very knowledgable and answered every question we both had. She was a blessing to deal with. I would not hesitate to text or call her for anything. I have already referred many of my Indiana friends and colleagues to “Barker”. This was the best experience of my lifetime when looking for a car. Misty is simply the best!
Had a problem with a particle filter that they were able to diagnose and fix in an afternoon. Problem was resolved and error did not recur.
This leadership has always been top-notch every time we’ve had any work done or purchased any vehicles in the past. Great group of individual.
Let prospective buyers when vehicle is being sold with only one key and do a better job of detailing. Spent 2 hours cleaning vehicle when I got it home.
We purchased a 2024 used car from Barker Motor. Trading cars is usually a little stressful, but we met Kori Parker. Very knowledgeable and professional. Great guy to work with and was actually a fun experience. Everyone was friendly and courteous. They will definitely be first on my list when we trade again.
Everything went according to plan. I was given a replacement car because my car needed all day repair
Kori Parker and Matt, Financial Advisor were soooo awesome to work with. Kori is like a brother to me. He answered all my questions and concerns. I will continue to purchase/lease vehicles from Barkers as long as Kori remains there. Thank you lots Kori!
Fast and courteous. Service completed as committed. No issues or complaints. Will return for future service.
This 15 word minimum is a joke. Won't do again ever m m m m
Misty was great to work with. This deal took a few months as we worked thru ordering a 2026 Sierra 2500. She did a great job of keeping us informed about the truck's progress and had it ready as promised.
They have consistently provided excellent service and support for my GMC vehicle since I've moved here
Brain was professional, knowledgeable, transparent, and trustworthy. I happy with the way my vehicle is running
Brian listened to my repair concerns of vehicle I had purchased. He explained the start of repair cost. Repair was made.
Fast and efficient service at a fair price with my coupon they mailed me. They checked on a problem I thought I had and told me it wasn’t anything to be concerned with.
Polite and friendly service. The work was done well and quickly at a fair price. The recommendation made was not done in a hard sell manner and I really appreciate that.
We were very pleased with the customer service and attention when we came to test drive and finalize the deal on our new to us Equinox. Very professional and liked doing business with Brian. Very good car buying experience and would deal with them again.
I have had nothing but great service with Barker. Everyone is very accommodating and my experience has been great every time. I have 2 vehicles that I would trust no one else with!
Wonderful Customer Service!!!!!! 🙂 Barker is a top notch Dealership!!!!! Salesman follow up is great the service doesn't stop after the purchase.
I had a very good car-buying experience with Drake and the Team at Barker. I appreciated the no hassle, no pressure approach to choosing the vehicle and options that best suited me.
I have had the opportunity to work with Brian Brown and Jeff Tabor purchasing a 2011 Cadillac CTS. I was familiar with Cadillac brand and decided to purchase available used car. Brian and Jeff are a winning team. Personable, kind, understanding and dealers. I was able to purchase at price comfortable for the dealership and me. Thank you Brian for the personal attention in completing the purchase. Thank you to Jeff Tabor for helping me make the purchase at comfortable price and concerns addressed after completion of the deal. Both are outstanding representative of the Cadillac brand.
Great service and a terrific group of folks who are always professional and willing and ready to help!
This was, by far, the best car buying experience I have ever had. They were great to work with. No hassle, no pressure and very appreciative that we chose their dealership. They took fantastic care of us! We will, most definitely, return for all of our car buying needs.
The sales person did what he said he would do, then went beyond. Thank you. will be back.
Service went smoothly. No issues and very good customer service. Always like that they can get me in and out quickly and when I want to have the service done.
This is my fourth purchase with Brain Brown at Barker Cadillac. I cannot be more happy with the service and no pressure sales I receive.
Service staff were friendly, explained future Service needs adequately, and wirk was completed as requested and on time
A friendly and helpful place to take my car when I take my car in for service.always make sure I get the best service.
Kori kept me updated from the time the delivery date was set to the day I took delivery of my new vehicle. Every step of the purchase process was stress free.
Kori and his financing team did a great job! Went above and beyond to help get my daughter into a great quality vehicle! Her 2024 Equinox is beautiful! Thanks you guys for evening you did too make this as easy and fair as possible!
I always get out in a timely manner, they address what I’ve asked to be address, and don’t pressure by adding more things that need to be done!
36,500 for a 2019 Toyota 4 runner that was sold to me with no emergency brake system.
Yes they fixed the issue took almost a month AND took to their dealer that created the problem against MY specific request not too. Yet dont think they are obligated to refund part of the purchase price of 10% min.
Offered a couple oil changes I countered with 1500.
That was almost a week ago. HAVEN'T HEARD FROM SINCE..
COMPLAINTS ARE BEING FILED WITH BBB, IL AG. AND ANYWHERE ELSE I CAN POSSIBLY SAVE SOMEONE ELSE FROM DEALING WITH THIS PLACE.
WISH I COULD AFFORD A LAWYER ... Read More DealerRater - Mar 25, 2026